Billing

ToShop bills through Stripe. Plan management, payment methods, and invoices all live in the same place.

Manage your subscription

Settings → Account → Manage subscription opens the Stripe customer portal where you can:

Plan changes

• Upgrade — Takes effect immediately; you're prorated for the remainder of the current period and the new tier's quotas (Memory capacity, agent count, daily Credits) unlock right away. Already-used Credits aren't refunded.
• Downgrade — Recorded immediately, but the current month's Subscription Credits and tier benefits stay until the period ends; the new tier takes effect at the next renewal. Permanent Credits (from add-on packs) are unaffected.
• Annual ↔ Monthly — Handled at renewal.

Refunds

• 7-day money back — First-time subscriptions within 7 days, if you've used less than 30% of the period's Credits, are fully refunded to the original payment method. After 7 days or > 30% used, the remaining Subscription Credits are prorated and moved to your Permanent Credit bucket instead.
• Failed-task refunds — Platform-side failures (5xx, timeouts, tool HTTP errors) don't consume tokens. For tasks that completed but produced a clearly broken result, you can file an appeal; on approval the spent Credits are returned to your Permanent bucket.
• Add-on packs — Unused packs within 30 days of purchase are cash-refundable to the original method. Once any Credits from a pack have been spent, the pack is non-refundable.
• For anything outside these cases, contact support — see Reporting Bugs for the channel.

Tax & invoices

EU VAT and US sales tax are added at checkout where required. To add a VAT ID or business name to invoices, use the Stripe portal Customer details section.

Failed payments

See also

• Teams — team billing and seat management.